Terms & Conditions
This website is managed by J & W Carpets, Bonnyton Road, Kilmarnock KA1 2QP
As a user of this website, you acknowledge that by using this website and including any transactions you make within the website, you are subject to the Terms and Conditions of J & W Carpets.
Your purchase is subject to J & W Carpets normal terms and conditions of sale which are shown below for your reference. Please read them carefully.
Any installation problems should be settled with the carpet fitting company you choose to fit the carpet. Should there be a material fault in the carpet supplied by us, please have your carpet fitter contact us immediately and prior to fitting, with the details.
Product Colour and Specification
Monitor and resolutions settings, and variations in colour and surface texture of individual carpet rolls may not be revealed when viewing products on our website.
Product and colour availability varies.
Our online collections are chosen from the most popular ranges in their type and products are subject to change. Manufacturers are continually updating specifications.
Pricing and Product Availability
We make every attempt to maintain the lowest prices on the items we offer, but price changes do occur. As a result, prices shown on this site are subject to change until you have actually placed your order and it has been confirmed with the store. Prices shown are for product cost only and where applicable, delivery to your home.
Prices do not include fitting.
Returns - Replacements
All orders from this J & W Carpets Online website are cut to your customised size and are excluded from this policy.
Should a carpet
you receive be considered as having a material fault and/or damaged, please get
in touch with your local J&W Carpets store prior to cutting or fitting
either by yourself or by your appointed carpet fitter and we will arrange to
have the carpet uplifted and replaced or refunded. We cannot accept a
return and replacement of a carpet that has been cut or fitted either by
yourself or by your appointed carpet fitter.
The Legal bit..
The contract between us shall be governed by the laws of Scotland and any dispute between us will be resolved exclusively in the courts of Scotland.
We accept no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these Terms and Conditions.All dimensions are in accordance with British Standards 3655 (1974) +/- 1.25% in width and/or length.
Conditions of Sale of online carpet orders
On receipt of your carpet, please check it is the correct quality, size, pattern and colour as you expected, and free from damage and/or defects.
Once you have cut and/or fitted the item, J & W Carpets cannot be held responsible for any exchanges or fitting costs.
We cannot guarantee an exact match to any website representation photograph or on different rolls of the same model of carpet. An exact match is extremely difficult when different widths have been used, or the carpet has been ordered from different rolls.